Türkiye’s e-government gateway achieves high user satisfaction
Digital platform sets new benchmark in public service accessibility and innovation
ANKARA, Türkiye (MNTV) – Türkiye’s e-Government Gateway has reached an all-time high in user satisfaction, with 95.81% of users expressing approval, according to a recent survey conducted by the Presidency’s Digital Transformation Office.
The milestone underscores the platform’s growing role in revolutionizing public service accessibility and strengthening digital governance in the country.
The survey, which collected responses from 1 million users, highlights the increasing trust and reliance on the e-Government Gateway, reflecting its ability to deliver secure, efficient, and user-friendly digital services.
Launched on December 18, 2008, the e-Government Gateway has evolved into a cornerstone of Türkiye’s digital transformation, providing citizens seamless access to a wide array of government services.
The platform currently hosts 8,361 digital services from 1,086 institutions, making it one of the most comprehensive digital governance systems globally.
With over 67 million registered users, the Gateway has processed an astonishing 21 billion logins, showcasing its pivotal role in everyday interactions between the government and the public.
While internet-based logins remain the primary mode of access, a significant portion of users now engage via mobile devices, demonstrating the platform’s adaptability to changing technological trends.
The 2024 user satisfaction survey marks the highest approval rating since 2020, surpassing the 94.8% satisfaction rate recorded in 2023.
This increase reflects the platform’s consistent efforts in enhancing digital accessibility, security, and service efficiency.
Users particularly commend the platform for:
Seamless transactions with minimal delays
User-friendly design ensuring ease of access Availability of essential services covering key areas like taxation, healthcare, and social security.
While satisfaction levels have soared, the survey also highlighted key areas for future improvements.
Users have expressed interest in:
- Artificial intelligence integration for improved automation
- Electronic notifications for streamlined communication
- Enhanced two-step verification for better security
- Expanded municipal and social security services
- Greater accessibility for individuals with disabilities
These insights serve as a roadmap for further refining the platform and aligning it with evolving citizen expectations.
As Türkiye’s premier digital governance initiative, the e-Government Gateway continues to play a vital role in bridging the gap between the public and government services.
By maintaining a strong focus on innovation, inclusivity, and efficiency, the platform is poised to further strengthen the country’s digital ecosystem.
With a steadily expanding user base and a commitment to digital excellence, the e-Government Gateway stands as a model for nations striving to enhance their public service delivery through technology.
As of January 2025, Türkiye reaffirms its position as a leader in digital governance, paving the way for a more connected and efficient future.
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