United CEO says airlines are scheduling flights they can’t fulfill
Three unidentified U.S. airlines are under federal investigation for potentially scheduling flights the companies know they ultimately will not be able to fly—a revelation The New York Times reported Friday, just two days after United Airlines’ CEO suggested competitors are doing just that.
The Times focused largely on how air travel issues—including mass cancellations from a winter storm during the holidays last month and a Federal Aviation Administration (FAA) system outage that grounded air traffic across the country last week—have put Pete Buttigieg, the head of the U.S. Department of Transportation (DOT), “in the hot seat.”
“Unfortunately, the Department of Transportation has been hesitant to hold the airlines accountable,” John Breyault, the vice president for public policy at the National Consumers League (NCL), told the newspaper. “While Secretary Buttigieg has talked a tough talk, particularly over the past few months, we have yet to see that really translate into action.”
In an interview, Buttigieg defended his record—which has included a proposed rule on refunds, an online dashboard of airlines’ commitments, and nearly $16 million in fines—saying that “in terms of what we’ve done and in terms of what we’re doing, I would stack up our work in this area against anybody who’s taken this on at the federal level.”
According to the report, “The department is also investigating three U.S. airlines over whether they scheduled flights that they did not have enough staff to support, a spokeswoman for the agency said, though she declined to identify the airlines.”
That reporting came after United CEO Scott Kirby said Wednesday during an earnings call with investors that “there are a number of airlines who cannot fly their schedules. The customers are paying the price. They’re canceling a lot of flights. But they simply can’t fly the schedules today.”
“What happened over the holidays wasn’t a one-time event caused by the weather, and it wasn’t just at one airline. One airline got the bulk of the media coverage, but the weather was the straw that broke the camel’s back for several,” Kirby said—presumably referring to Southwest Airlines, which faced intense scrutiny for canceling nearly 17,000 flights partly due to issues with its personnel management system that employees and other critics claim could have been avoided with technological upgrades.
“We believe any airline that tries to run at the same staffing levels that it had pre-pandemic is bound to fail and likely to tip over to meltdown anytime there are weather or air traffic control stresses in the system,” the CEO said, highlighting the need for investments in not only staff but also technology and infrastructure.
Kirby’s comments about competitors’ alleged scheduling practices caught the attention of the anti-monopoly think tank American Economic Liberties Project (AELP), which described them as “the airlines’ open admission of fraud.”
Buttigieg “has taken a tougher line than most of his predecessors” at the DOT, the NCL’s Breyault tweeted Friday, while sharing his critical remarks to the Times. “But he is hamstrung by the ADA, which gives airlines far too much power. To truly protect passengers, Congress needs to act.”
Originally published at Commondreams.org.